Login Options – Serko Expense Knowledge Base

Access to Serko Expense is available through a web browser or the mobile application. This article outlines various login options, the configuration of two-factor authentication for enhanced security, and the options available for single sign-on (SSO) login.

Whether you find yourself locked out of your account due to multiple unsuccessful login attempts or if you have simply forgotten your password, this article is here to assist you. We will provide comprehensive guidelines on how to reset your password effectively and regain access to your account.

Access Serko Expense Account

To access, please make your way to the Zeno Expense Homepage - https://expense.serko.com/

Enter your registered email address and your password.

Two Factor Authentication Login (2FA)

For extra security, Zeno Expense supports Two Factor Authentication (2FA) for users that log into the desktop application using an email address and password or mixed authentication methods i.e., SAML+WEB access.

How it works?

If 2FA is enabled for your company, users will see the “TWO FACTOR AUTHENTICATION” option in the dropdown menu under the ‘person’ icon in the top menu bar.

Selecting this option will open the “Configure Two Factor Authentication” page where end-users can set up 2FA.

The page displays a QR Code which end users need to scan using Microsoft or Google Authenticator app on their mobile phone.

The app will generate a six-digit code which end users must enter in the “Code” field to set up 2FA. Please note, that the code generated by the authenticator app is time-sensitive (regenerates every 30 seconds), so users need to act quickly or wait for the next code.

Once a valid code has been entered, a confirmation message is displayed to let users know that 2FA has been enabled.

After a user has enabled 2FA, they’ll be prompted to enter a new 2FA code each time they log in to Zeno Expense (desktop only). To obtain a valid code, users must open the authenticator app they used to set up 2FA and type in the code displayed for their Zeno Expense account. Note, the authenticator app regenerates the code every 30 seconds so to authenticate successfully, users need to enter the code displayed in the app at the time of login.

If an invalid code is entered, users will be prompted to try again.

Remove/reset 2FA

If an end user loses their phone, Admin users can select the “RESET TWO FACTOR AUTH” button in their user profile to disable the 2FA requirement.

Note
The “RESET TWO FACTOR AUTH” option will only be displayed in user profiles that have 2FA set up.

Clicking this button will remove 2FA functionality from the end user’s account, and they will need to re-enable it by selecting “Two Factor Authentication” from the drop-down menu and scanning the new QR code with their authenticator mobile app if required.

Note

If this feature is enabled, end users will have the option to set up 2FA but Admin users cannot mandate its use. However, Admin users can run a User Detail Report to see which users have activated 2FA for their Zeno Expense account.
Links from emails (such as approvals) that currently require users to enter a password will also prompt for a code if 2FA has been enabled.
Microsoft and Google are currently the only Authenticator apps which support 2FA in Zeno Expense.
2FA cannot be enabled for customers whose staff use “SSO only” to access Zeno Expense. If your company would like to set up SSO for Zeno Expense, please raise a support ticket and our Client Success Team will be happy to help.

Single Sign-On Login

If your company is using Single Sign-On to access Zeno Expense, please follow your internal process as this differs.

Note
If your company would like to log into Zeno Expense via Single sign-on, please raise a support request and our support team will assist you in setting this up.

Zeno Mobile is an integrated travel and expense app that enables our Travel and Expense customers to manage their travel bookings and expense claims when they’re away from the office.

The mobile app is available free of charge from Apple App Store or Google Play.

Using the App

Click the Application icon as displayed on the application screen of your mobile device.
Click the ZENO EXPENSE button, as shown in the following screenshot...

Note

As credentials for each login vary, so it might not be possible to login if the wrong option is chosen here!
As a Zeno Expense user, the first time you use the mobile app you’ll need to log in using the same credentials as you currently used for the desktop version of Zeno Expense i.e. your registered email address and password, as shown in the following screenshot...
Once you have successfully submitted your credentials, you’ll be asked to set a 4-digit PIN for future logins, as shown in the following screenshot...

Once logged in, you will see the My Expenses tab, which will display current captured expenses, as shown in the following screenshot...

Selecting the “hamburger/ tribar icon” will open various app options.

The log out button is also located in this menu.

Access Serko Expense Account

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