The Serko Expense Knowledge Base shares information clearly and engagingly using both written text and graphics. This combination allows users to interact with the content in ways that suit various learning styles and preferences. Our new Serko Expense Bot, which draws from articles within the Serko Expense Knowledge Base, is here to help with any expense-related questions. It offers quick and accurate answers, enhancing the experience for travellers and travel arrangers seeking assistance.
How do I search through our knowledge base articles?
Enter your search query in the search bar and press Enter. Our search engine will search through all of the articles in the knowledge base for the term(s) you specified. Once the terms are found, a list of topics to open is displayed.
How do I use the Serko Expense Bot?
The Serko Expense Bot is an AI-driven assistant designed to assist users in obtaining answers, thereby facilitating our support for our clients with their inquiries related to Serko Expense.
Tips and Tricks to Use the Serko Expense Bot
- Ask short, concise questions.
For example...
Types of expenses
How do I submit an expense?
Locked out of my mobile app
How do I reset my password?
How do I set up a delegate? - Avoid slang.
- Check for spelling errors
How can I share an article with someone?
Please ensure you are NOT sharing content from our knowledge base with a person who is not part of your organisation. Our content is copyright protected.
How do I report errors in the articles?
We do our best to ensure all the content in the knowledge base is accurate and up-to-date. But, sometimes we too can make mistakes. As with any of the features in Serko Expense, we welcome and encourage feedback. We look forward to bringing you more knowledge base articles over time so you have access to information when you need it. For any feedback related to our knowledge base content, please contact your internal finance admin.